Ring the shop (01782) 511111 where we can take orders and payments over the phone.
During shop opening hours
Tuesday to Saturday 10:00 to 5:30 (half day Wednesday)
Sunday Monday CLOSED
Order as many standard items as you like and pay only £4.95 delivery (UK only)
FREE Collection from store
Categories
Terms and Conditions
Terms and Conditions
No person under the age of 18 years may purchase goods and services.
We are: AibosnStuff.co.uk Our address is: 31 Congleton Road. Biddulph, Staffs, ST8 6DY UK
You are: a visitor to Our Web Site.
1. Definitions In this agreement: "Our Web Site" means the entire computing hardware and software installation that is or supports Our Web Site. "Goods and Services" means any of the goods and services we offer for sale on our web site "Content" means information in any form published on Our Web Site by us or any third party with our consent.
2. Our contract with you These terms and conditions apply: - so far as the context allows, to you as a visitor to Our Web Site; and - in any event to you as a buyer or prospective buyer of our Goods and Services
Goods and Services advertised may not be available. Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have decided to cancelled the order. Non-acceptance of an order may be a result of one of the following. 1 - The products you ordered being unavailable from stock. 2 - Our inability to obtain authorisation for your payment. 3 - The identification of a pricing or product description error. 4 - You not meeting the eligibility to order criteria set out in Terms and Conditions.
We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order Goods and Services. It may be useful to print a copy now.
Where we provide a service without specific charge, then it is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such service.
3. Shipping and Returns
Product Availability and Delivery:
Goods are generally dispatched within 7 working days of payment clearance. Customers within the mainland United Kingdom will receive our Standard Delivery service Royal Mail Special Delivery, guaranteed next working day delivery.
In the unlikely event that an item is out of stock we will get hold of it as quickly as possible, and when we receive it will send it to you via the standard 2-4 working day delivery service. Our web site is regularly updated throughout the day, to ensure that we provide accurate details. However, we cannot guarantee availability. Orders may be subject to change. We will contact you as soon as possible if this is the case. If the new delivery date is unacceptable to you, you have the right to cancel your order and receive a full refund.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
For security reasons we can only deliver to the cardholders/account holders address.
Customers within the mainland United Kingdom will receive Standard Delivery (2-4 working days, if items in stock).
If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorisation.
For security reasons we will only deliver to the cardholders/account holders address. Post and Packing
For security reasons we will only ever use trackable delivery methods and ones that require signature on delivery.
When you receive the Product you must inspect it for any defects or non-conformity within 14 days. After this period, you will have accepted the Product.
If your goods fail to arrive within 7 days of dispatch (UK only) please contact us and we will investigate. If your goods fail to arrive within 28 days of dispatch, you will have the option of a full refund or a replacement shipment.
If your goods arrive faulty or damaged, we will provide a full refund or dispatch new goods as soon as possible after original goods have been returned at customer's cost and inspected by us. There are some exceptions to this. See our full returns policy for more detail.
Customers outside the UK:
All orders from non-UK addresses must contact sales before ordering. We reserve the right to cancel any non-UK orders for any reason.
Please note that your card is not charged immediately.
SHIPPING COSTS - IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS.
We are very happy to ship internationally. You are responsible for any customs or import fees, if any. We can not calculate those for you, you must check locally.
It is extremely difficult to be able to calculate accurate shipping quotes for international shipments. For example courier’s prices may be based on either the volume (size) or the weight of the order. Insurance prices will vary with the value of the item and so on.
At the time you place your order, shipping costs are calculated on the basis of the order price, not the weight, so some shipping prices will not be accurate.
We will contact you by email within 24 hours with ACTUAL shipping costs.
You will need to take no further action.
We will process your order with the new ACTUAL shipping cost NO SOONER THAN 48 hours after you place your order.
This is to give you time to let us know if you want to cancel your order if you believe the actual shipping costs are too high.
If you are still unsure about this or want to know more, email us.
4. Price and Payment
Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you. Any details given by us in relation to exchange rates are approximate only and may vary from time to time. You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
5. Information you give us You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.
6. Returns and cancellations
We offer a very simple and straightforward returns policy
Cancellation (before dispatch)
You have the right to cancel your order at any time before the products are dispatched, without charge. If you would like to cancel your online order for any reason, please be aware that we charge a 5% administration fee which will cover us for the cost of any credit card transactions.
Cancellation and return (after dispatch)
Once the products have been dispatched to you, you may return any product sold as new to us for a full refund of the purchase price (excluding shipping costs) subject to the following terms and conditions:
* Written contact with us must be made within 7 working days of receipt of the order. Email will suffice. * Returned items must be in stock condition - unmarked, unopened and undamaged. All factory seals must be intact. * You are responsible for shipping product back to us, we suggest using insured and traceable services
Exceptions
The exceptions to this are
- all software supplied if it is unsealed by you any memory stick supplied if it is unsealed by you
- Incompatible goods:
Manufacturers do not guarantee compatibility with 3rd party hardware. If a product is found to be incompatible with other equipment, but is not itself faulty then we would not be able to accept it back. We do not offer a trial period on purchases.
Faulty or damaged goods
Some pre-owned Aibos may have slight cosmetic damage, for example surface scratches where the Aibo has wandered. This is normal and to be expected and as such would not be classed as damage or fault. You may request close up images for prior approval of any Aibo to be dispatched to you.
For new products that are faulty the unit would fall under manufacturer's warranty. In these cases we recommend that you contact the manufacturer directly. They will replace or repair the faulty product as needed. If you do not wish to deal directly with the manufacturer, you are within your rights to return the product to us; however, in these circumstances we would simply forward the faulty product on to the manufacturer for repair on your behalf. It is therefore much quicker for you to approach the manufacturer directly. Manufacturer's contact details are supplied with the documents that accompany the sealed item.
7. Disclaimers We, or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice. You are advised that Content may include technical inaccuracies or typographical errors. We give no warranty and make no representation, express or implied, as to: 1 - the adequacy or appropriateness of the Goods and Services for your purpose. 2 - any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose; 3 - compatibility of Our Web Site with your equipment software or telecommunications connection. 4 - compliance with any law; 5 - non-infringement of any right.
Our Web Site contains links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.
We are not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site.
8. Content and Intellectual Property Rights
Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement. You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
9. System Security You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
you agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution. Examples of violations are: 1 - accessing data unlawfully or without consent; 2 - attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures; 3 - attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing"; 4 - forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; 5 - taking any action in order to obtain services to which you are not entitled.You agree to indemnify us against any claim or demand, including reasonable lawyers fees, made by any third party due to or arising out of: - any violation of system security as set out above; - your use of Our Web Site; - any other breach or violation of this agreement by you; - the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.
10. Indemnity You agree to indemnify us against any claim or demand, including reasonable lawyers fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
11. Contractual Limitation Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.
12. Severability If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
13. No Waiver No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
14. Dispute Resolution In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
15. Governing Law This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
16. Force majeure We are not liable for any breach of our obligations resulting from causes beyond our reasonable control. OUR PRIVACY STATEMENT
AibosnStuff.co.uk is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.
Use of customer information
Information required to process your order We require certain information to allow us to process your order. This includes your name, address, telephone number, and email address, as well as your credit or debit card number and expiry date.
AIBOSNSTUFF.CO.UK passes personal data, which includes information about your method of payment to the credit or debit card company that issued the card with which you paid your order.
This information allows us to process your order. We ask for your telephone number so that we can contact you urgently if there is a problem with your order.
Mailing list You can opt in our mailing list to stay up to date with our latest products and exclusive promotions. You can always opt out of the mailing list by a link that will be provided at the bottom of your email. Site tracking We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.aibosnstuff.co.uk This software does not enable us to capture any personally identifying information.
Cookies Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as customer login and storage of items in your Shopping Basket between visits.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of AibosnStuff.co.uk’s most useful features and we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Security to protect your information When you place an order, we offer the use of the latest secure server software which encrypts all information you input before it is sent to us. When you place orders we offer the use of a secure server.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Spam We do not send random marketing emails to personal email addresses (spam)
Disclosure to third parties AIBOSNSTUFF.CO.UK does not sell, trade, or rent your personal information to others.
Your consent In using the www.aibosnstuff.co.uk website, you consent to the collection and use of this information by AIBOSNSTUFF.CO.UK in the ways described above.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
The web site www.aibosnstuff.co.uk is owned and operated by: Web Retail & Design Ltd Registered office: Wincham House Greenfield Farm Trading Estate Congleton Cheshire United Kingdom CW12 4TR Registered in England. Company registration number: 06648836.
Please note not all our product range is listed on this site which is continually being updated.
If there is something you want and can't see on this site, please feel free to visit or call on 01782 511111 during shop hours.
Site Map | Terms & Conditions
AibosnStuff.co.uk 31 Congleton Road Biddulph ST8 6DY, 01782 511111 AibosnStuff.co.uk is a trading name of Web Retail & Design Ltd Registered office: Wincham House Greenfield Farm Trading Estate Congleton Cheshire CW12 4TR. Registered in England. Company registration number: 06648836
